Solidhost.com - Pro-active Support on vps Plans?

[spry]

Does having pro-active support on Solidhost.com vps plans mean paying additional fee? Can you help me with that? I'm referring to

Is this service level included for free?
No, this service level costs €19.95 per month.

at
http://www.solidhost.com/support/pro-active-support/

[bonzay]

I think it included into SolidHost.com web hosting plan.
What services do you want to have from them? I see that their dedis and VPS deals are very nice.

[atraction]

With pro-active support, SolidHost.com are monitoring their clients' server/VPS around the clock and they immediately investigate any detected anonomalies (like high load), and notify the customers about the status and any taken actions.

[firece]

I'm sure that they are a good host, but you'll be able to get less expensive vps deals, you can even get 50% off first payment deals from www.HostV.com.