actually love this section, because it really bring me to the most important question. Latelty I have started providing vps and managed servers, but my problem is I never know how managed is fully managed. Do I start seting up software for clients, do I fix their server all the time, even if the client consist of making a mess of it. Where is the limit of a full managed service. I now that in shared hosting it is a lot easier, because we don't leave room for people to mess up things, and we definetly do not install new softwarae for them.

The level of setup and management is up to you to define. Obviously, it's going to depend heavily on your pricing, and resources. We pretty much is willing to help a client handle everything including default scripts installations, and some simple script troubleshooting etc. But obviously if it is a major fault in the script, then that is a different question altogether.

But once again, your level of service is up for you to define and communicate to your clients.

ok let me ask this question in a better way. When a company says that they provide managed servers or managed vps. What would you expect out of them?