What resellers do in case of service outages.

[freaks]

Well, I thought it is a situation we as a reseller face in every few days due to many reasons (Natural, Technical etc).

A reseller has least control over servers, also he is under direct contact to clients (if he don't have sub-resellers). Any service outage affects him first and most.

It would be great if we can share some unique ideas/tacts to handle angry customers in this situation.

So how do you handle this ??

[web_hoster]

Patience is the key, don't loose yourself and start to curse at them which many providers tend to do after fustration.

You would compensate the user depending on the situation...
However ask the user to be calm, patient... in a kindly manner

[tajimd]

Rather then worry about what to do in the event of outages, you should concentrate on finding a host where outages are not an issue.