Has anyone tried DeskLance?

[web_hoster]

Hi there,
I'm looking to buy a good helpdesk software..

I started with the idea of Kayako or Cerberus, but neither of them convinced me. (Basically, the price is too high, and I think, I don't need to put that money right now)

So, I started to look to the other scripts, and I foudn this really interesting and cheap..

www.desklance.com

You can see the demo at:
http://www.desklance.com/?main=demo

Also, they're giving free trials...
But I don't like the trials, I want a license..

I searched in this forum, but nothing appears..
So, If anyone here, used it, or have any experience...it will be appreciated!

Thanks in advance,

[tajimd]

Hello!

Never heard about this software, so I am unable to comment on it. However, after using Kayako for more than two years, learning to live with eSupport 2 despite all its shortcomings, all I can say is - if you haven't checked out v3 you're up for a positive surprise. It's a true pleasure to work with compared to the previous version! Be aware, however, if you are to consider Kayako again, they are always off by A LOT when giving out estimates on their release dates...

Cerberus is a solid piece of software as well. Have, however, much less experience with it.

[Poty]

Hi web_hoster! Desklance is a web based Support. DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one.
You may use this reference: webscripts.softpedia.com/scriptDownload/Desklance-Download-188.html